Request a refund

If you paid for a SettleMap pack and need a refund review, submit the details below. Refunds are reviewed case by case during early access.

Sensitive data warning: Do not include passport numbers, visa numbers, card numbers, bank details, medical details or ID documents in this form or any follow-up email.

Payment email *

The email address you used when paying via Stripe.

Name *

Which product? (optional)

Receipt number or payment reference (optional)

Found in your Stripe receipt email.

Move route (optional)

Reason for refund request *

Comments (optional)

I understand SettleMap may contact me by email about this request. *

SettleMap does not auto-refund via this form. Refund requests are reviewed individually during early access. Refunds are not based on visa, admission, housing, bank, insurance, tax, legal or third-party outcomes — SettleMap does not provide or guarantee those outcomes. Read our full refund policy.