Trust and safety
Refund Policy
The Student Move Pack is now available at S$19 early access. This policy describes how refunds work for all SettleMap paid products.
1. Student Move Pack — early access refunds
During early access, refund requests for the Student Move Pack are reviewed case by case. To request a review, use the refund request page or email support@settlemap.app with your payment email and receipt number. Refunds are not based on visa, admission, housing, bank, insurance, tax, legal or third-party outcomes because SettleMap does not provide or guarantee those outcomes.
2. Delivered digital products and plans
Digital products and personalised plans are normally non-refundable once delivered. Early access requests are reviewed individually — see section 1.
3. Plans not yet delivered
If a paid plan has not yet been delivered, the customer may request cancellation or a refund within 7 days of payment.
4. SettleMap Voice Guide pilot
If a future SettleMap Voice Guide pilot session is scheduled, it may be rescheduled once if requested at least 24 hours in advance. Completed sessions are non-refundable. The Voice Guide is not available today.
5. If SettleMap cannot deliver
If SettleMap is unable to deliver a paid service that was purchased, a refund will be offered.
6. How refunds are returned
Refunds, if approved, are returned to the original payment method used at checkout. SettleMap does not auto-refund through this site — all refunds are processed manually after review.
7. Contact
Email support: support@settlemap.app. Please do not send passport numbers, ID documents, medical records, bank details or other sensitive personal information by email.